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Bill Resolution

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Senior Clinician

Send patient to ACT.

Teaching Senior

No need to see TS.

Access to Care Team

Determine whether patient might qualify for Emergency Medicaid (EMC) for ED bills. Patient would qualify if issue was a medical emergency and meets income requirement. Check with social worker if you are unsure.If patient qualifies for EMC, patient will go through REAP to apply for EMC.If patient does not qualify for EMC or has non-ED bill, go through FS.

For REAP:

Get patient weekly availability for the next 2 weeks.Call REAP on Monday: 212.423.2813Call patient to confirm appointmentUpdate Problem List.

For FS:

Let patient know FS hours and ask them to go to a walk-in appointment.

Check patient availability and choose a time to meet for walk-in FS appointment.

INSURANCE

If patient seems like he/she qualifies for Medicaid, follow procedure making REAP appointment above.

Please see the Financial Services page when you arrive at your patient's FS appointment for further directions.

Once your patient has charity care, please contact the Bills and Insurance Manager, Charlotte Solmssen.

BILLS BROUGHT INTO CLINIC:

Fill out bills submission formUpload copy of bill to "Bill Uploads Folder"Name file: Patient's Last Name_First Name_MRN_Date bill was brought into clinicUpdate problem list on epicContact Charlotte Solmssen (charlotte.solmssen@icahn.mssm.edu) with any questions

Bills Submission Form

Bill Uploads Folder

Cost

Cost to EHHOP Patient: Cost will vary depending on the bill. Most (but not all) Mt. Sinai bills are usually resolved with the patient having to under fifty dollars on the bill. There is no cost for going to Financial Services.

Wait time

Most bills are usually resolved in 2-3 weeks.

Location

Patient Financial Services: 17 East 102 Street, 1st floor.

Telephone: 212-824-7280

Bill Upload

BILLS SUBMISSION FORM

BILLS UPLOADS FOLDER Title: Patient First/Last Name MRN (Date of Service)