Begin calling patients on Wednesday (or earlier) to remind them of their appointment. Be firm about reminding them that they MUST show up at their correct appointment time.
- Dial through the EHHOP number (877) 372-4161. When you begin to hear the automated voice, enter *12345678. You'll then have two options:
Option 1: Call patient using the EHHOP number.
- After selecting this option, enter the patient's phone number.
Option 2: Pacific Interpreters
Have the following information available: your name, Life Number, patient's MRN, and patient's phone number.
The interpreter will ask you if you're calling from FPA vs. Main Hospital - say that you're calling from the Main Hospital.
The interpreter will ask where the patient is - say that the patient is at home (unless the patient is with you in person).