How to access Citrix on a hospital computer:
- Click the blue MS Desktop x64 icon.
How to access Citrix on your personal computer:
- See http://ehhapp.org/FAQ-Citrix for details.
Opening Cerner:
- Log into Citrix
- Double-click Cerner application icon and log in
- Click on the “Scheduling Appointment Book” Icon (second from the right)
- Click on “Bookshelf”
- Choose “East Harlem Health Outreach Partnership”
- Click on “EHHOP Program 684” book
- Click OPEN
Opening Epic:
- Log into Citrix
- Double-click on Epic Production
- Log in with your username and hospital account password
If you can't log in:
- Go to http://chief.mssm.edu
- Click "Reset your Network ID Password" and follow the prompts to reset your hospital account (MSNYUHEALTH) password.
- If you're still having trouble, call 4-HELP (212-241-HELP).