Patient ambassadors are available to accompany patients to their referral appointments to assist with check-in.
To request a patient ambassador, please email the Patient Navigation Chair (see EHHOP Roster)and CC the patient's Chronic Care Senior and/or ACT Case Manager with the following information:
Appointment Information:
- Date:
- Time:
- Location:
- Reason for Appointment:
- Patient Must Bring:
- Estimated Time Commitment for Patient Ambassador:
- Meeting Location: (eg, building of appointment, patient's home)
Patient Information:
- Name:
- MRN:
- Language:
- Phone Number:
- Insurance:
- Special Accommodations: (ie wheelchair, hard-of-hearing, needs to fast for 6 hours, etc.)
Spanish-speaking ambassadors are currently limited - please only request a Spanish-speaking ambassador if you feel language will be an overwhelming barrier for the patient. Please also note that Spanish-speaking ambassadors are not trained to translate during appointments. Instead, they ensure that proper translating services (the translator phone) are used.
Generally, patient ambassadors meet with the patient 15 minutes prior to the appointment in the lobby of the building where the appointment is with a sign that says, "EHHOP". Ambassadors then bring the patient to the appointment area and help with check-in. Ambassadors generally do not attend the actual appointment, but are available to do so if the patient or senior clinician requests so ahead of time. Please specify if you would like the ambassador to stay with the patient during their appointment. Ambassadors can also be specifically requested to pick the patient up at their home. If you would like the ambassador to pick the patient up at their home, please specify this in the intake email. Please note that this might reduce the number of interested patient ambassadors.
Contact:
Please contact the Patient Navigation Chair (see EHHOP Roster) with any questions or requests for a Patient Ambassador.